FAQs
Frequently Asked Questions (FAQs)
1. What services does WeCare provide?
WeCare offers a wide range of services tailored to the needs of elderly individuals. These include 24/7 emergency support, teleconsultations with doctors, regular wellness checks, help with appointments and transportation, home safety assessments, social engagement programs, and chronic disease management.
2. How does WeCare ensure the safety and health of elders?
WeCare provides round-the-clock emergency support, teleconsultations with emergency doctors, and paramedic assistance. We also perform regular wellness checks, monitor vital health parameters, and help manage chronic conditions such as diabetes, dementia, and heart disease.
3. What is a Care Mate, and how do they help?
A Care Mate is a trained professional who acts as an extension of your family. They assist with various tasks like wellness checks, helping with medical appointments, and ensuring the overall well-being of elders. Care Mates also provide emotional support and stay in regular contact with both the elder and their family.
4. What are the different care plans offered by WeCare?
We offer three care plans: Connect Plan, Support Plan, and Enrich Plan, each designed to meet specific needs, whether you require basic check-ins or more comprehensive medical support. These plans come with options like health monitoring, home visits, teleconsultations, and much more.
5. How do I get started with WeCare?
Simply contact us via phone or email to schedule an assessment for your parent’s care needs. Based on the assessment, you can choose the most suitable care plan, and we will initiate services within 24-48 hours.
6. Can WeCare provide emergency assistance for my parents?
Yes, we have a 24/7 emergency help desk that can arrange ambulance evacuation, paramedic assistance, and emergency consultations with doctors. We also offer guidance on fall prevention and perform safety checks in the home.
7. How do I stay updated about my parent’s health and well-being?
You will receive regular updates from our Care Mates, and you can also access health records and care plans through our app. We provide periodic reports and keep you informed about any changes in your parent’s condition.
8. What kind of social and recreational activities does WeCare offer?
WeCare provides virtual clubs and events tailored for seniors, such as the poetry club and Bollywood club. We also celebrate special occasions like birthdays and host educational sessions on chronic care management.
9. How is WeCare different from other elder care services?
WeCare offers a holistic approach by focusing not only on the physical health of elders but also on their emotional well-being and social engagement. Our personalized care plans, highly trained Care Mates, and regular communication ensure peace of mind for both elders and their families.
10. How can I gift a WeCare membership to my parents?
Gifting a WeCare membership is easy and thoughtful. Contact us, and we will guide you through the process of selecting the right care plan and ensuring your parents receive the care they deserve.
11. What is the process after signing up for a care plan?
After enrolling in a care plan, we perform a detailed assessment of your parent’s needs, create a personalized care plan, and assign a dedicated Care Mate and doctor to ensure ongoing care and support.
12. How does WeCare handle chronic disease management?
WeCare provides comprehensive support for managing chronic conditions such as diabetes, dementia, kidney disease, and arthritis. Our services include monitoring vitals, managing care plans, and providing regular teleconsultations with doctors.
